Privacy Policy — 22vipph

22vipph ("we," "us," or "our") operates the online gaming platform accessible at https://22vipph.org (the "Platform"). We are committed to protecting the privacy and personal data of all players and visitors who use our Platform.

This Privacy Policy describes how 22vipph collects, uses, stores, shares, and protects your personal information when you register an account, access the Platform, place bets, make deposits or withdrawals, or otherwise interact with our services. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

22vipph processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

22vipph collects personal data from you in the following categories:

2.1 Registration Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Email address
• Mobile number
• Residential address (city, province, Philippines)
• Username and encrypted password

2.2 Identity Verification Data

• Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence)
• Selfie or facial verification image (where required for KYC)
• Proof of address documents

2.3 Financial Data

• GCash, PayMaya, BPI, BDO, or Metrobank account details used for deposits and withdrawals
• Transaction history (deposits, withdrawals, wager amounts, winnings)

2.4 Usage and Technical Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, games played, session duration, and click-stream data
• Login timestamps and session activity logs

2.5 Communications Data

• Records of live chat conversations with our support team
• Email correspondence with 22vipph
• Feedback, complaints, and survey responses

22vipph uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 22vipph account, including processing your registration and verifying your identity.
• Age verification: To confirm that you are at least 21 years of age, as required under Philippine law for casino-style online gaming.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate financial records.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat support team.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the Platform.
• Responsible gaming: To monitor gaming behaviour and, where appropriate, reach out to players who may be showing signs of problem gambling, in line with our Responsible Gaming commitments.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

Under the Data Privacy Act of 2012, 22vipph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML/KYC obligations and age verification requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and the improvement of our services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and certain optional features, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

22vipph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Game software providers: Licensed game developers whose titles are hosted on the 22vipph Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: Philippine government agencies and regulators, where we are legally required to disclose information, including in response to lawful requests or court orders.
• Fraud prevention services: Third-party fraud detection and security providers who help us protect the Platform and its players.
• IT and infrastructure providers: Cloud hosting and technical service providers who process data on our behalf under strict data processing agreements.

All third parties with whom 22vipph shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose beyond what is necessary to provide their services to us.

22vipph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for the duration of your account and for five (5) years following account closure.
• Support communications: Retained for three (3) years from the date of the communication.
• Marketing consent records: Retained for as long as you remain opted in, and for one (1) year following opt-out, as evidence of your consent history.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 22vipph will securely delete or anonymise that data in accordance with our internal data retention procedures.

22vipph uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and game lobby layout. Disabling these may affect your experience.
• Analytics cookies: Used to collect anonymised data about how players use the Platform — which pages are visited most, where players encounter errors, and how navigation flows are used. This data helps us improve the Platform.
• Performance cookies: Used to monitor Platform load times, server response performance, and technical stability to ensure a smooth gaming experience.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

22vipph does not use cookies to serve third-party advertising or to track your activity across other websites.

22vipph takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 22vipph Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted password storage: Your account password is stored using one-way cryptographic hashing. 22vipph staff cannot view your password in plain text.
• Access controls: Access to personal data within 22vipph is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Secure infrastructure: The Platform is hosted on secure, regularly audited cloud infrastructure with firewalls, intrusion detection systems, and regular vulnerability assessments.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of security.

While 22vipph takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 22vipph will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 22vipph:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed. This Privacy Policy fulfils that obligation.
• Right of access: You have the right to request a copy of the personal data 22vipph holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account details directly from your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat on the Platform. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The 22vipph Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the registration process, and accounts found to belong to persons under 21 will be immediately suspended.

If you are a parent or guardian and believe that a minor has registered an account on 22vipph or provided us with personal data, please contact our support team immediately via live chat. We will investigate and take prompt action to delete the relevant data and close the account.

22vipph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending a notification to your registered email address.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the Platform following the publication of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 22vipph handles your personal data, please do not hesitate to reach out to our team. Our customer support agents are available 24 hours a day, 7 days a week via live chat on the Platform.

For written privacy-related enquiries, you may contact us at:

Email: [email protected]

Please include "Privacy Request" in the subject line of your enquiry so our team can route it to the appropriate person promptly. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 30 days.